Moving from Customer Service to Customer Delight An Ethnographic Study of the Relationship Managers in Banking Sector
With the several developmental phases of automation and severe competition from within…
Does Instructor’s Use of Self-Authored Cases vs. Other Cases in Teaching Lead to More Effective Learning?: Instructor’s Use of Self-Authored Cases vs. Other Cases
The investigation of relationship between teaching and research has flourished for several…
Developing a Comprehensive Financial Inclusion Index
In spite of efforts of six and half decades, poverty reduction in…
Financial Inclusion and Governance in the Financial Sector
The Government has been emphasizing on financial inclusionsince long time but the…
Measuring Financial Inclusion: Asia Pacific Region
The paper measures and analyses the level of financial inclusion across 28…
Inmates as Labour Pool: A Case of Inter-organizational Collaboration
Businesses grapple with mounting costs of accessing labour pools for recruitment. At…
Exploring Gamification for Recruitment through Actor Network Theory
This article examines the benefits of applying gamification in the recruitment process….
Measuring total factor productivity change of microfinance institutions in India using Malmquist productivity index
Microfinance institutions (MFIs) provide small loans and other financial services to the…
Sustainability in an educational institution: analysing the transition to paperless e-processes, an Indian case
Transition from a person dependent manual administrative system to monitor academic process…